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Real Time Analyst – 9 Months Maternity Cover
- Licensed employer · UKGC, MGA, KSA, Spelinspektionen
- Remote
A Real Time Analyst role on a 9-month maternity cover within the customer service team at Kindred Group. The role makes live decisions to protect service levels across contact channels and reports on queue performance and staffing efficiency. It suits an analytically minded person with prior experience in a similar role.
Listed by DashTickets · checked
At a glance
What you will do
- Make real-time decisions to protect service levels across multiple contact channels
- Monitor queue activity throughout the day
- Produce performance reports to inform staffing efficiency
- Work with Team Managers and Operations Leads to balance staffing and customer demand
- Handle sensitive information with integrity and discretion
What you need
- Experience in a similar real-time or analyst role
- Strong analytical skills
- Proactive approach to problem-solving
- High level of integrity and discretion with sensitive information
- Ability to collaborate with team managers and operations leads
Skills
About Kindred Group (FDJ United)
- Legal entity
- Kindred Group (FDJ United)
- Licence
- UKGC — UK Gambling Commission
MGA — Malta Gaming Authority
KSA — Kansspelautoriteit
Spelinspektionen — Swedish Gambling Authority (Spelinspektionen) - Last recorded change
- 2 Jul 2026 · Administrative Court rejects Spooniker’s appeal against its 2025 AML sanction; the regulator records the judgment as final.
Job description as published by Kindred Group (FDJ United)
Kindred Group seeks a Real Time Analyst for a 9-month maternity cover. This role focuses on enhancing customer experience through data-driven decisions and operational excellence. Candidates with experience in a similar role and strong analytical skills should apply.
As a Real Time Analyst at Kindred Group, you will be responsible for driving operational excellence within the customer service team. Your role will involve making real-time decisions to protect service levels and enhance customer experience across multiple contact channels. You will monitor queue activity and produce performance reports to inform staffing efficiency.
You will collaborate closely with Team Managers and Operations Leads to balance staffing needs with customer demand, ensuring smooth operations. The position requires a proactive approach to problem-solving and a commitment to maintaining high levels of integrity and discretion when handling sensitive information.
Source: igamingjobs.io · saved
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