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Technical Support Engineer – night shifts
- Remote
This role provides night-shift technical support for existing partner integrations in Playson's Integration Department. It covers second-level support, issue analysis and integration protocol testing. It suits someone with troubleshooting skills and familiarity with monitoring tools and APIs who can work only night shifts.
Listed by DashTickets · checked
At a glance
What you will do
- Provide full customer support service for current partners' integrations
- Deliver second-level customer support across five shifts a week
- Understand and analyse issues and find appropriate solutions
- Test integration protocols
- Deliver excellent customer service during night shifts
What you need
- Readiness to work only night shifts
- Familiarity with monitoring tools such as Elastic, Dynatrace or Grafana
- Working knowledge of XML and JSON, and understanding of REST API protocols
- At least Upper-Intermediate written and spoken English
- Basic Git experience and awareness of the software development lifecycle
About Playson
- Employer
- Playson
- Open roles
- Open roles at Playson (4)
Job description as published by Playson
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have
ready for only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)
Would be beneficial to know
Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role is in
Understand and analyse issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week
What you get in return
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development
The recruitment process looks like this
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that. 🚀Join us today!
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Source: jobs.ashbyhq.com · saved
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