This role provides night-shift technical support for existing partner integrations in Playson's Integration Department. It covers second-level support, issue…
Technical Support Coordinator
- Licensed employer · UKGC
The Technical Support Coordinator is the first technical contact for operator partners of Evolution, handling helpdesk queries and incidents and working with development and integration teams. The role is hands-on and covers rotating 12-hour shifts. It suits someone with B2B support experience who enjoys problem solving and wants to deepen technical skills in iGaming.
Listed by DashTickets · checked
At a glance
What you will do
- Act as first point of contact on the helpdesk for partner queries and incidents
- Investigate technical issues such as game rounds, transactions and integrations
- Escalate to internal teams and follow each case through to resolution
- Write and maintain documentation, guidelines and processes for the support function
- Work 12-hour rotating shifts, including evenings, weekends and public holidays
What you need
- Strong technical literacy, including reading and understanding API documentation
- Experience in customer or technical support, ideally B2B
- Excellent written and spoken English
- Methodical, organised approach with clear documentation of work
- Calm, professional manner under urgent or high-pressure situations
Skills
About Evolution Malta Holding Limited
- Legal entity
- Evolution Malta Holding Limited (Registration C 48665 · Malta Incorporated 14 January 2010 LEVEL 1, SPINOLA PARK, MIKIEL ANG BORG STREET, San Giljan, SPK 1000 LEI [549300KYISYZKFC9OO16](https://search.gleif.org/#/record/549300KYISYZKFC9OO16))
- Licence
- UKGC — UK Gambling Commission
- Last recorded change
- 1 Oct 2026 · UKGC licence 041655-R-322523-013 issued (Gambling Software, Game Host (Casino))
Job description as published by Evolution Malta Holding Limited
Job Description
The role
As a Technical Support Coordinator, you will be the first technical point of contact for our operator partners. You will investigate and resolve issues and work closely with our development and integration teams. It is a hands-on role for someone who enjoys solving problems and wants to grow their technical skills in the iGaming industry.
Who you are
• Strong technical literacy, including the ability to read and understand API documentation.
• Experience in customer or technical support, ideally in a B2B.
• Excellent written and spoken English.
• A methodical, well-organised approach, with the ability to document your work clearly.
• A calm, professional manner, including when dealing with urgent or high-pressure issues.
• A collaborative attitude: you share what you know and help your teammates.
• Experience in the online gambling industry, particularly casino or slots.
• Hands-on experience with operator or supplier back-office tools.
• Experience with Jira and helpdesk or ticketing tools.
• Familiarity with SQL, API testing tools or log analysisResponsibilities
• This role provides extensive coverage. You will work 12-hour shifts on a
rotating roster, including evenings, weekends and public holidays.
• Be the first point of contact on the helpdesk, responding to partner queries
and incidents quickly and accurately.
• Investigate and troubleshoot technical issues, such as game rounds,
transactions and integrations. Escalate to internal teams where needed and
follow each case through to resolution.
• Act as the link between Evolution RNG and its operator partners, keeping
communication clear and timely.
• Write and maintain clear documentation, guidelines and processes for the
support function.
• Keep up to date with our games, products and integrations so you can give
informed, confident answers.
• Contribute to technical projects that improve the support function, and pass
partner feedback and feature requests on to the relevant teams.Qualifications
Will be a plus if you:
• Have experience in the online gambling industry, particularly casino or slots.
• Have hands-on experience with operator or supplier back-office tools.
• Have experience with Jira and helpdesk or ticketing tools.
• Have familiarity with SQL, API tools or log analysisWe offer
- Competitive remuneration package
- Comprehensive training
- Professional and personal development
- Health insurance
- Dynamic working environment
- Gym membership
- Outstanding experience in an international environment
Application: please, apply by sending in your CV and motivation letter (in English).
Source: jobs.smartrecruiters.com · saved
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