This role provides night-shift technical support for existing partner integrations in Playson's Integration Department. It covers second-level support, issue…
Customer Support Specialist
- Remote
Night-shift customer support role at Karta.io, a FinTech platform. The specialist answers user inquiries about virtual cards, payments and accounts through Intercom chat, working independently and escalating complex cases. It suits people with prior customer support experience who can work nights consistently.
Listed by DashTickets · checked
At a glance
What you will do
- Assist users with inquiries about virtual cards, payments and accounts
- Handle support chats in Intercom during night shifts
- Resolve user issues independently
- Escalate complex cases when necessary
- Manage incoming user inquiries effectively
What you need
- Previous customer support experience
- Ability to work night shifts consistently
- Capable of working autonomously without micromanagement
- Comfortable engaging with users and resolving issues
- Able to work within a distributed team
Skills
About Karta.io
- Employer
- Karta.io
- Website
- karta.io
- Open roles
- Open roles at Karta.io (3)
Job description as published by Karta.io
Karta.io is a FinTech platform seeking a Customer Support Specialist for night shifts. This role involves engaging with users and resolving issues independently. Ideal candidates have customer support experience and can work nights consistently.
As a Customer Support Specialist at Karta.io, you will be responsible for assisting users with inquiries related to virtual cards, payments, and accounts. Your primary tools will include Intercom for support chats, ensuring smooth communication with customers during your night shifts.
Karta.io operates as a distributed team with over 40 members, emphasizing autonomy without micromanagement. You will have opportunities for professional growth, such as advancing to a night shift lead or a role in QA or operations. Success in this role means effectively managing user inquiries and escalating complex cases when necessary.
Source: igamingjobs.io · saved
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