Casino Alternative Dispute Resolution Service (ADR) for New Zealand

Were you treated unfairly by one of the casinos that appear on DashTickets? Did you register an account through our links? If this is so and you’re from New Zealand, our Casino Alternative Dispute REsolution Service (ADR) for New Zealand can help you submit a complaint – and see it through. Here’s everything you need to know:

Submit Your Complaint With DashTickets

As the best online casino NZ review site, we have a dedicated team of online gambling experts who know exactly how casinos work – and how to manage any issues that arise. If you need to file a complaint against a casino, here’s what will happen:

• A dedicated conflict resolution specialist will be assigned to your case
  
• Our specialist will gather information from you and will then contact the casino
  
• We will work together with you and with the casino to reach a solution

What Complaints Can You Submit?

Here at DashTickets, we accept a wide variety of different complaints. Provided you haven’t signed up using fraudulent information or deliberately broken the terms and conditions of a bonus, we should be able to help you. Some of the most common complaints we help to resolve include:

• Unpaid or held withdrawals
  
• Impossible security checks
  
• Non credited deposits
  
• Unjustified closure of your player account
  
• Unlawfully forfeited bonus winnings
  

How To Submit a Complaint

If you need to submit a complaint, we’ll need a few things from you. You can send these to us using the contact form on this page, or send them directly to our email. Here’s what we’ll need from you:

• Name of the casino you have a complaint about
  
• Disputed amount of money, if any
  
• Thorough explanation of what the problem is
  
• Documentation that provides proof for your claims (screenshots etc.)
  

Important!

We don’t accept complaints that are unrelated to the serious issues as quoted above. The complaints we do NOT accept include but are not limited to game glitches, slow loading games, awkward graphics, login issues, long losing streaks, live chat being unresponsive, manager being rude, and so on. These are all minor issues that you can leave a review about somewhere online. We deal only with the most serious stuff, which is an honest New Zealand gambler not getting paid by a casino.