Entry-level support operations role at DraftKings, handling second-line customer issues for the Sportsbook, Predictions and iGaming Promotions teams. The role…
Associate, Market Operations

- Remote
Entry-level operations role on DraftKings' prediction markets exchange. It covers market setup and settlement, real-time surveillance for trade practice violations, and support for Exchange Members. It suits someone interested in prediction markets, sports trading or financial markets who is detail-oriented and communicates well.
Listed by DashTickets · checked
At a glance
What you will do
- Manage market creation, configuration, launch timing coordination and settlement procedures.
- Support Exchange Members on connectivity, market metadata and market resolution.
- Run real-time market surveillance and escalate trade practice violations.
- Track market KPIs and produce reports for internal analytics.
- Manage the Clearinghouse partner relationship for timely, accurate Exchange Member account funding.
What you need
- Exceptional written and verbal communication across engineering, regulatory, analytics and product teams.
- Understanding of market structure: order book, matching engine, market states, trading dynamics.
- High attention to detail and bias for action on time-sensitive issues.
- Enthusiasm for prediction markets, sports trading or financial markets.
- Flexibility to cover shifts for real-time market surveillance.
About DraftKings
- Employer
- DraftKings
- Open roles
- Open roles at DraftKings (8)
Job description as published by DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an Associate, Market Operations you’ll play a critical role in safeguarding the integrity of DraftKings’ prediction markets. Working at the intersection of regulation, surveillance, and operations, you’ll help ensure our markets are fair, compliant, and built to scale. From assisting with trade practice surveillance to communicating directly with regulators, your expertise will help shape a trusted, future-ready exchange in a rapidly evolving regulatory landscape.
What you’ll do as an Associate, Market Operations
- Manage market activity including market creation, market configuration, coordinate launch timing and conduct settlement procedures.
- Provide operation support to Exchange Members on connectivity, market metadata, and market resolution.
- Conduct real-time market surveillance coverage to identify anomalies and escalate trade practice violations.
- Monitor market activity to track KPIs and produce reports for internal analytics.
- Collaborate with the engineering and market structures team on operational requirements for new features and launches.
- Manage the relationship with the Exchange’s Clearinghouse partner to ensure timely and accurate funding for Exchange Member accounts.
- Working with ecosystem partners to ensure that markets are operating smoothly with sufficient liquidity.
What you’ll bring
- Exceptional written and verbal communication skills with ability to work with partners across engineering, regulatory, analytics, and product team.
- Understanding of market structure including order book, matching engine, market states, trading dynamics, and market ecosystems.
- High attention to detail and a bias for action when resolving time-sensitive issues.
- Enthusiasm for prediction markets, sports trading, or financial markets.
- Flexibility to provide shift coverage as needed for real-time market surveillance.
- Experience in a trading role is a plus but not required.
Join Our Team
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 61,600.00 USD - 77,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Source: draftkings.wd1.myworkdayjobs.com · saved
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