This role runs office and facility operations at the Malta headquarters of Betsson Group, reporting to the Director of HR Support in Malta. It covers…
Sportsbook Operations Coordinator
The role is a second-line escalation point for complex sportsbook queries, linking Customer Support, Trading and technical teams. It also covers Payout Review Analytics, checking high-value bets and settlement or pricing discrepancies. It suits someone who knows sports betting and can work rotating 24/7 shifts.
Listed by DashTickets · checked
At a glance
What you will do
- Provide 2nd line sportsbook support to customer service teams across various channels
- Assist B2B sportsbook partners with queries and issues
- Review and approve high-value payouts, checking settlement, pricing and complex bet calculations
- Liaise with Trading, customer support, technical teams and third-party providers to resolve issues
- Report suspected fraudulent betting to Team Leads and the Payments/Fraud Department
What you need
- Genuine passion for sports
- Good knowledge of sports betting products, markets and rules
- Willingness to work evening, night and weekend rotating shifts
- Proficiency in Microsoft Office and general computer skills
- Strong communication skills and fluency in English
About Betsson Group
- Legal entity
- Betsson Group (Sweden · Company no. 556090-4251 Nasdaq Stockholm: BETS-B CEO: Pontus Lindwall BML Group Limited · Malta Betsson Nordic Ltd · Malta Other locally licensed subsidiaries Operational headquarters: Ta' Xbiex, Malta)
- Last recorded change
- 5 Oct 2026 · The Belgian online betFIRST operation is rebranded as Betsson under its existing Belgian licence.
- Open roles
- Open roles at Betsson Group (10)
Job description as published by Betsson Group
Join our dynamic Sportsbook Operations Team and play a key role in the exciting world of sports betting!
As a Sportsbook 2nd Line Coordinator, you will serve as a key escalation point for complex sportsbook queries, bridging the gap between Customer Support, Trading and technical teams. You will also take on responsibilities within our Payout Review Analytics function, reviewing high-value bets, investigating settlement and pricing discrepancies, and helping ensure accurate customer payouts.
This is a shift-based position, covering 24/7 operations on a rotating schedule.
Key responsibilities
- Provide 2nd line Sportsbook support to Betsson Group’s customer service teams across various channels.
- Assist Betsson Sportsbook B2B partners with queries and issues related to our Sportsbook offering.
- Review and approve high-value payouts through the Payout Review Analytics (PRA) process, ensuring the accuracy of settlement, pricing and complex bet calculations
- Identify patterns or recurring issues and proactively suggest improvements.
- Liaise with internal Sportsbook Trading teams and customer support to ensure efficient and timely resolutions for customers and partners.
- Work closely with the technical team and third-party Sportsbook providers to identify and resolve issues related to the Sportsbook offering.
- Report any suspected fraudulent betting activity to Team Leads and the Payments/Fraud Department.
- Perform other administrative tasks related to Sportsbook as needed.
Requirements
- A genuine passion for sports.
- Good knowledge of sports betting products, markets, and rules.
- Willingness to work evening, nights, and weekend shifts as part of a rotating schedule.
- Proficiency in Microsoft Office and general computer skills.
- Comfortable working under pressure, especially during high-traffic events or system incidents.
- Strong communication skills and fluency in English.
What we offer:
Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment. We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles. Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.
What we offer:
Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment. We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles. Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.
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Source: job-boards.greenhouse.io · saved
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